Terms of service

These terms are a contract between Altix Code Ltd, a company incorporated in and governed by the law of the Republic of Cyprus (“we”, “us”), and the organisation that creates an Revokeflowaccount (“you”, “the organisation”). By creating an account, or by using the Service after someone else created it on your organisation’s behalf, you accept them.

1. What the Service is — and is not

Revokeflow computes the statutory withdrawal period and the deadlines that follow from the facts of a contract you record, gives your consumers the self-service withdrawal function (EU) 2023/2673 requires, and issues durable-medium confirmation documents with a recorded cryptographic fingerprint.

It is not legal advice. We compute what Directive 2011/83/EU, as amended by (EU) 2023/2673, and Council Regulation (EEC, Euratom) No 1182/71 specify from the facts you give us, and we show which article each figure comes from so the reasoning can be checked. Member states implement these rules with local variations, enforcement differs, and whether a particular case, refusal or exemption actually holds up is a question for your own lawyer. You remain solely responsible for complying with the law that applies to your business.

2. Who can use it

The Service is offered to businesses acting in a trade, business, craft or profession — not to consumers acting for personal purposes — and you confirm that you are contracting with us in that capacity. If, despite that, you are entering into this contract as a consumer under applicable law: you expressly request that we begin providing the Service to you immediately upon activation of your account, and you acknowledge that, once we have begun performance with your prior express consent and acknowledgement given here, you lose the right of withdrawal that would otherwise apply to this contract under Article 16(m) of Directive 2011/83/EU. This does not affect any statutory right you may have that cannot be excluded under the law of your habitual residence.

You must be at least 18 and able to form a binding contract on your organisation’s behalf. One or more people in your organisation hold the owner role, which is the only role that can manage billing or delete the organisation; owners may grant admin or member access to others, and are responsible for who they grant it to.

3. Your data, and your consumers’ data

You are the controller of the personal data you enter about your own consumers when you open a withdrawal case, and you are responsible for having a lawful basis to process it and for the accuracy of what you record — the period, the deadlines and every document we render are only as correct as the dates and facts you give us. The “trader identity” fields in Settings (legal name, address, contact details) are printed on documents with legal effect for your consumers; keep them accurate.

Our processing of that data, and of your own account data, is described in full in our Privacy Policy, whose Section 11 is the data processing agreement that applies between us for your consumers’ data and is incorporated into these terms.

4. Fees and billing

Paid plans are billed in advance on a recurring basis through Stripe, our payment processor; applicable VAT is calculated and collected automatically based on the billing details you provide. You can change or cancel a plan at any time from the billing portal; a cancellation takes effect at the end of the period you have already paid for, and we do not pro-rate refunds for a partial period. We may change our prices with at least 30 days’ notice to the account owner; continuing to use a paid plan after a price change takes effect means you accept the new price.

5. API keys and account security

An API key is a bearer credential: anyone who holds it can act as your organisation through our API. We show a newly created key once and store only a one-way digest of it — if you lose it, you revoke it and create another, you do not recover it. You are responsible for keeping keys and account credentials confidential, for revoking a key you believe is compromised immediately, and for everything done through your account or a key issued under it.

6. Acceptable use

You agree not to:

• use the Service to record withdrawal cases, consumer data or documents you know to be false;
• attempt to access another organisation’s data, including by guessing or tampering with a consumer withdrawal-portal link that is not yours to use;
• probe, scan or attempt to defeat the Service’s security controls, or use it to send unsolicited communications;
• reverse engineer the Service beyond what applicable law allows, or resell access to it without our written agreement;
• use the Service in a way that would put us in breach of sanctions, export control or anti-money-laundering law.

We may suspend access that we reasonably believe violates this section, with notice where we can give it without increasing the risk the violation poses.

7. Availability and support

We aim to keep the Service available and will tell you about planned maintenance where practical, but at this stage we do not offer a contractual uptime commitment or service credits. The Service is provided on an “as is” and “as available” basis, to the fullest extent the law permits.

8. Intellectual property

We own the Service, its software and its documentation. You own the withdrawal-case data you put into it and the documents we render from it. We grant you a non-exclusive, non-transferable licence to use the Service for your own organisation’s business for as long as this agreement is in effect; you grant us no rights to your data beyond what is needed to provide the Service to you as described in our Privacy Policy.

9. Liability

Nothing in these terms limits liability that cannot be limited under Cyprus law, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you arising out of or in connection with these terms, however caused, is limited to the fees you paid us in the 12 months before the claim arose, and we are not liable for loss of profit, loss of data, or any other indirect or consequential loss. This allocation of risk reflects the price of the Service and the fact that compliance decisions based on its output remain yours to make and verify, as Section 1 describes.

10. Term, deletion and termination

This agreement runs for as long as your organisation’s account exists. An owner may delete the organisation at any time from Settings; deletion is immediate, cancels any active subscription, and permanently deletes your account and withdrawal-case data as described in our Privacy Policy — take an export first if you need one. We may suspend or terminate your access for a material breach of Section 6 that you do not cure within a reasonable time after we notify you of it, or immediately where continuing access would expose us or others to risk.

11. Changes to these terms

We may update these terms as the Service changes. We will tell active account owners by email at least 15 days before a change that materially affects your rights or obligations takes effect; continuing to use the Service after that counts as acceptance.

12. Governing law

These terms, and any dispute arising out of or in connection with them, are governed by the law of the Republic of Cyprus, and the courts of the Republic of Cyprus have exclusive jurisdiction over any such dispute, without prejudice to any mandatory consumer- protection rule of your own country of residence that cannot be excluded by agreement.

13. Contact

Questions about these terms: legal@altixcode.com. Questions about your data: privacy@altixcode.com.